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Privacy Policy

Glass Expansion’s Customer Privacy Policy sets out the policies and procedures we have put in place to protect the privacy of our customers. The purpose of Glass Expansion's Customer Privacy Policy is to ensure the privacy of our customers is protected in the course of our dealings with them.

Privacy Statement

Last Updated: 16 January 2026


Glass Expansion Pty Ltd, GmbH, Inc. (“Glass Expansion”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of our customers, website visitors, business partners, and other individuals. This Privacy Policy explains how we collect, use, disclose, and protect personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.


Our privacy policy covers all personal information we hold, that is, information or an opinion, about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected over the phone and the internet. The policy also covers personal information that we may have sourced from third parties.

Purpose

The purpose of Glass Expansion's Customer Privacy Policy is to ensure the privacy of our customers is protected in the course of our dealings with them.

1. Data Controller

The data controller responsible for processing your personal data is:

Glass Expansion Pty Ltd.

Telephone: +61 3 9320 1111

Email: enquiries@geicp.com

Website: www.geicp.com


For individuals located in the Americas, the data controller is:

Glass Expansion Inc.

Telephone: 508 563 1800

Toll Free Phone: 800 208 0097

Email: geusa@geicp.com

Website: www.geicp.com


Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:


Glass Expansion GmbH

Telephone: +49 6471 3778517

Email: gegmbh@geicp.com

Website: www.geicp.com.de


For individuals located in the European Union, Glass Expansion has appointed an EU Representative (Article 27 GDPR):


Hendrik Gebauer

Email: hgebauer@geicp.com


You may contact the EU Representative regarding any GDPR-related matters.

2. Collection of general data and information

Collecting Information

When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for one or more of our functions or activities. If we collect sensitive information, we will treat it with the utmost security and confidentiality. We will ensure that it is not collected for any purposes other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail.


Where an individual chooses not to provide requested information, we may advise that individual of what impact this non-disclosure may have. For example, withholding certain information may limit our ability to market relevant offers or services to individuals.

a) Data we collect:

We collect and process personal data only where necessary and lawful.

Identity and Contact Data

  • Name
  • Company name
  • Job title
  • Postal address
  • Email address
  • Telephone number


Contract and Transaction Data​

  • Orders and invoices
  • Contractual records
  • Payment-related information (processed via third-party providers)


Technical and Usage Data

  • IP address
  • Browser type and version
  • Device and operating system
  • Pages visited and interaction data
  • Date and time of website access


Marketing and Communication Data

  • Marketing preferences
  • Records of consent or opt-out
  • Communication history
b) Purposes of Processing and Legal Basis

We process personal data in accordance with Article 6 GDPR.

Purpose Legal Basis
Responding to inquiries Legitimate interest
Managing customer relationships Legitimate interest
Fulfilling contracts and orders Performance of a contract
Processing payments Performance of a contract
Marketing communications Consent
Website analytics (Google Analytics) Legitimate interest / consent (where required)
Legal and regulatory compliance Legal obligation

Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

c) Disclosure of Personal Data (Third Parties)

We will only disclose personal information in accordance with this privacy policy. This means that personal information may be disclosed:

  • For the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect,
  • Where we have the consent of the individual to do so,
  • as part of the asset sale of a business division,
  • as required by law, or
  • Under other circumstances permitted by law.

In the course of our business activities, we may need to disclose some of your personal information to relevant business partners.

Trusted third parties used:​

  • Google Analytics – website usage analysis
  • Odoo – customer relationship management (CRM / ERP)
  • IT and website hosting providers
  • Email and communication service providers
  • Professional advisers (legal, accounting, audit)
  • Authorities or regulators where required by law

All third parties are contractually obligated to protect personal data and process it only in accordance with GDPR and our instructions.

d) Unauthorised disclosure or access

As Glass Expansion is committed to protecting the privacy of individuals, we will view unauthorised disclosure of, or access to, personal information by our employees, contractors, or agents as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.

d) Data Retention

We retain personal data only for as long as necessary for its intended purpose.

Data Category Retention Period
Customer and contract data Duration of relationship + statutory retention (typically 7 years)
Marketing data Until consent is withdrawn
Website analytics data Up to 26 monthst
Financial records As required by applicable tax and accounting laws

Data is securely deleted or anonymized once no longer required.

3. User Rights Implementation

a) Right of confirmation

Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the controller.

b) Right of access

Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations grant the data subject access to the following information:

  • the purposes of the processing;
  • the categories of personal data concerned;
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
  • where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  • the existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing;
  • the existence of the right to lodge a complaint with a supervisory authority;
  • where the personal data are not collected from the data subject, any available information as to their source;
  • the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.

Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.


If a data subject wishes to avail himself of this right of access, he or she may, at any time, contact any employee of the controller.

c) Right to rectification

Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.


If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact Glass Expansion.

d) Right to erasure (Right to be forgotten)

Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
  • The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
  • The personal data have been unlawfully processed.
  • The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
  • The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by Glass Expansion, he or she may, at any time, contact Glass Expansion. Glass Expansion shall promptly ensure that the erasure request is complied with immediately.

Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. Glass Expansion will arrange the necessary measures in individual cases.

e) Right of restriction of processing

Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:

  • The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
  • The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.
  • The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
  • The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by Glass Expansion, he or she may at any time contact Glass Expansion. Glass Expansion will arrange the restriction of the processing.

f) Right to data portability

Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.


Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.


In order to assert the right to data portability, the data subject may at any time contact Glass Expansion.

g) Right to object​

Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.


Glass Expansion shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.


If Glass Expansion processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to Glass Expansion to the processing for direct marketing purposes, Glass Expansion will no longer process the personal data for these purposes.


In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by Glass Expansion for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.


In order to exercise the right to object, the data subject may contact Glass Expansion. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.

h) Right to withdraw data protection consent

Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.


If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact Glass Expansion.

4. Marketing and Opt-Out

You may opt out of marketing communications at any time by:

  • Using the unsubscribe link in marketing emails, or
  • Contacting us via phone or email

All opt-out requests are recorded and respected.

5. Cookies and Analytics

The Internet pages of Glass Expansion website use cookies and similar technologies, including Google Analytics, to analyze website usage and improve services. Cookies are text files that are stored in a computer system via an Internet browser.


Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the dats subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.


Through the use of cookies, Glass Expansion can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.


By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user's computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.


The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

6. Security of Personal Data

Our goal is to protect the personal information collected by Glass Expansion and its businesses. Personal information will be managed confidentially and securely, and destroyed appropriately when no longer required. We will monitor and implement appropriate technical advances or management processes to safeguard personal information.

7. Credit Card Information

We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

8. Complaints

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can resolve concerns promptly.

9. Privacy Inquiries

Privacy-related inquiries or concerns can be directed to the customer service personnel at each Glass Expansion business unit using the following contact details:

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on www.geicp.com, with the latest revision date clearly stated.

Website Accessibility Requirement

This Privacy Policy is accessible from every page of the website via a footer link labeled “Privacy Policy.”