Servicio al cliente

(en las fotografías) Oficina central y laboratorio para ICP de Glass Expansion

Glass Expansion ha construido una reputación envidiable por su excelente servicio al cliente a lo largo de los últimos 20 años. Para los fundadores y el personal de la empresa la calidad del producto y el servicio al cliente es la máxima prioridad. Miles de laboratorios analíticos de todo el mundo dependen de los productos de Glass Expansion para las operaciones rutinarias de sus equipos de ICP-OES e ICP-MS Los principales fabricantes de ICP-OES e ICP-MS también utilizan nuestros productos. Somos plenamente conscientes de la frustración y los costes que supone tener que repetir el análisis de una muestra a causa de un sistema de introducción de muestras ineficaz. Contamos con cuatro espectrómetros de ICP (de los modelos OES y MS) en nuestro propio laboratorio de ICP para ayudarnos con el control de calidad y el desarrollo del producto. Nuestro equipo está avalado por una amplia experiencia en ICP y se encuentra listo para proporcionar asesoramiento sobre el mejor procedimiento y el sistema de introducción de muestras más adecuado para su aplicación. Nuestro equipo de servicio al cliente incluye:

Dr Ryan Brennan CEO, Glass Expansion Inc., USA. Ryan runs our USA office, which supports Glass Expansion customers throughout North and South America. He has a PhD in analytical chemistry from The George Washington University and has previously worked at the Analytical Chemistry Division of the National Institute of Standards and Technology (NIST). Email Ryan on rbrennan@geicp.com

Yoshi Yamano Marketing Manager, Asia/Pacific. Yoshi has an engineering background and brings a high level of technical expertise to his customer support role. Prior to joining Glass Expansion, he worked with Shimadzu ® in Japan and Australia. Email Yoshi on yyamano@geicp.com

Brian Boyd Product Manager - ICP. Brian started his career as an Applications Chemist with Varian and further developed his ICP expertise through 10 years working in environmental, metals and minerals laboratories in Australia, UK and Canada. Email Brian on bboyd@geicp.com

Justin Masone Sales Manager, Glass Expansion, Inc., USA. Prior to joining Glass Expansion, Justin worked as a Technical Sales Representative for Microwave Digestion at Anton Paar, as well as a Senior Product Specialist in the Elemental Spectroscopy group at Shimadzu ®. Justin received his bachelor’s degree in chemistry from Johns Hopkins University. Justin has 11 years experience in ICP spectroscopy. Email Justin on jmasone@geicp.com

Terrance Hettipathirana Applications Chemist/ ICP Specialist. Terrance has a PhD in analytical atomic spectroscopy from University of British Columbia and has previously worked at Australian Laboratory Services (ALS) as Senior ICP-MS Chemist, Metals Team Leader, and at Agilent Technologies® as Senior Research Scientist. Email Terrance on thettipathirana@geicp.com

Randy Mercurio ICP Technical Specialist, Glass Expansion, Inc., USA. Randy obtained his bachelor’s degree in biology from New York University. While pursuing his interests in the natural world in Florida he became fascinated with trace metals analysis and spent the majority of his career as an environmental chemist. Randy began learning spectroscopy using FAA, CVAA, ICP-OES and ICP-MS by analyzing various environmental matrices. Before joining Glass Expansion, he worked at Eastern Research Group, Inc. for more than 13 years where he specialized in the analysis of air samples using ICP-MS. Email Randy on rmercurio@geicp.com

Jean Zhao ICP Product Specialist. Jean works in the R&D laboratory out of our Asia Pacific office, providing technical and application support to our Sales and Marketing teams. Jean has over 16 years hands on experience working with ICP’s in both New Zealand and in Australia across the food, petrochemical, and pharmaceutical application fields. Email Jean on jzhao@geicp.com

Maja Budanovic ICP Product Specialist, is based in our European office, focused on delivering technical expertise and assistance tailored to your analytical requirements. Maja has over 8 years of combined industrial and research experience in Analytical and Physical Chemistry, and holds a Ph.D. from Nanyang Technological University, Singapore. She has co-authored 13 peer-reviewed scientific publications and has previously worked at Thermo Fisher Scientific as a Regional Application Specialist, supporting various trace elemental analysis applications. Email Maja on mbudanovic@geicp.com